Shipping policy

Shipping Methods:

We offer the following shipping methods to ensure your orders reach you promptly and securely:

-USPS Priority Mail

USPS Priority Mail Express

-USPS Ground Advantage

-UPS Ground

-UPS Ground Saver

-UPS Standard

Processing Time:

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. 

Shipping Rates:

Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as the destination.

Delivery Estimates:

-UPS Ground: 1-5 business days

-UPS Ground Saver: 2-7 business days

-UPS Standard: 3-10 business days

Please note that delivery times are estimates and may vary depending on the destination and other factors.

Order Tracking:

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Restrictions:

At this time, we only ship to addresses within the United States. We do not ship to P.O boxes or APO/FPO addresses. 

Delays and Issues:

While we strive to ensure timely delivery, please note that delays can occasionally occur due to factors beyond our control, such as weather conditions or carrier delays. If you experience any issues with your delivery, please contact our customer service team at ashley.sanford@thecreepycloset.net for assistance.

Damages:

The Creepy Closet is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns and Exchanges:

Please refer to our Return Policy for information on returns and exchanges.